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University of Oregon
(Course Summary)

Crucial Accountability

Category: Communication Skills Department: HR/Employee and Labor Relations

A crucial accountability conversation is a particular type of crucial conversation that focuses on holding people accountable.  In this workshop we will learn a highly effective process for strengthening accountability by identifying and addressing failed promises, performance gaps, missed expectations, and bad behavior.  The approach is kind, direct, and maximizes learning.  It can be used to address issues with someone you supervise or someone who supervises you; with team members, family members, or anyone else who has broken a promise, missed an expectation or simply behaved badly.  

You do NOT need to complete the Crucial Conversations workshop to take Crucial Accountability.  This is a standalone workshop.  

This is a four-part series (covered in 3 days).  Each session builds on previous material so attendance is mandatory for all sessions.

Part 1: Getting Unstuck; Start with Heart
Part 2: Master My Stories; Describe the Gap
Part 3: Make it Safe; Diagnose
Part 4: Make it Easy and Motivating; Move to Action

Additional Information:

 Through sponsorship of the Vice President for Finance and Administration, Human Resources and Professional Development, we are able to offer registration for this course to University of Oregon employees at a rate of $97.50/person, a fraction of what the cost would be otherwise.  With that registration fee you will receive instruction and coaching, a toolkit to use at the workshop and to reference when you return to your work, a set of audio CDs, and a network of colleagues to tap into when dealing with workplace issues. The Professional Development Opportunity Fund may be a resource available to you in covering the fee for this course.

You will have an opportunity to include an index number when registering that we will charge for the registration fee. A JV will be sent by the Human Resources office three business days prior to the first session.  Cancellations will not be accepted after the JV has been sent.  The index you provided will be charged the registration fee if you do not cancel three business days prior to the first session.  These workshops are very popular and it is difficult to transition people in at the last minute.  Please contact Ashley Malan at or 6-2955 if you are no longer able to attend.

This course was formerly titled: "Crucial Confrontations."

Session Information

Registration for this session is closed.

Annie Bentz
PeaceHealth North Building, Room 478 (677 E. 12th Ave., 12th & Hilyard)
Internet Based
Size Limit
Open Registration
Close Registration

Dates & Times

Date Time Length
Apr 4th, 2017 01:00 pm — 05:00 pm 4 hrs
Apr 5th, 2017 01:00 pm — 05:00 pm 4 hrs
Apr 7th, 2017 09:00 am — 04:00 pm 7 hrs